Privacy Policy – Umeedon Ka Safar

Effective Date: May 30, 2025

At Umeedon Ka Safar, we deeply respect your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, protect, and share your information when you interact with our platform, all while promoting our mission of social good and community support.

🔐 1. Information We Collect

We collect information to enable meaningful participation in our campaigns and to ensure transparency, fairness, and trust. The types of data we may collect include:

a. Personal Information

• Name, phone number, email address

• CNIC (if required for identity verification or legal compliance)

• Payment details (e.g., bank account, mobile wallet)

• Social media profiles (if linked during participation)

b. Account & Participation Information

• Login credentials and profile settings

• Ticket contributions and campaign participation history

• Referral details (if you invited or were invited by others)

c. Technical & Usage Data

• IP address, device type, browser version

• Session duration, click behavior, login timestamps

• Location (approximate), collected via cookies or analytics tools

🎯 2. How We Use Your Information

Your information is used to serve both functional and ethical purposes:

• Create and manage your user account

• Facilitate your contributions to charitable campaigns

• Process payments and reward transfers

• Communicate confirmations, updates, and optional promotions

• Prevent fraud, ensure platform integrity, and protect participants

• Improve user experience and site performance

💚 Note: We may also use anonymized data to report impact metrics (e.g., number of donations, locations reached) to the community.

📣 3. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal data. We may share information only in the following cases:

• With trusted third-party service providers (e.g., payment processors, cloud servers) strictly for operational needs

• With government authorities or legal entities if required under law

• For fraud prevention, system security, or abuse investigation

All third-party partners are bound by data protection obligations.

🔒 4. Data Security

We implement robust security measures to protect your personal data:

• SSL encryption for secure communication

• End-to-end secure payment gateways

• Role-based access controls and activity logging

• Regular platform audits and monitoring

Despite best efforts, no system is 100% immune, but we act swiftly in the event of any breach.

🍪 5. Cookies and Tracking

We use cookies and similar tools to enhance your experience:

• Remember your login, language, or contribution preferences

• Track how you interact with pages (e.g., clicks, time spent)

• Optimize loading speed and personalization

You may disable cookies through your browser, but doing so may limit some platform features.

🧑‍⚖️ 6. Your Rights

As a valued participant, you have the right to:

• Access the personal data we hold about you

• Correct any inaccurate or outdated data

• Request deletion of your personal information (if no legal hold is required)

• Opt out of non-essential communications like promotions or newsletters

To exercise these rights, email us at privacy@umeedonkasafar.com.

📱 7. Third-Party Links

Our platform may contain links to external websites or social media platforms (e.g., YouTube, Instagram, Facebook). Please note that we are not responsible for the privacy policies of third-party websites.

We encourage users to review the privacy terms of any linked site before interacting.

🧾 8. Data Retention

We retain your data only as long as needed to:

• Fulfill your participation in campaigns

• Satisfy legal and financial obligations

• Improve future platform performance and impact reporting

Data no longer required is securely deleted or anonymized.

📝 9. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in law, technology, or platform operations. If material changes are made:

• You will be notified via email or an in-app notice

• Continued use of the platform constitutes your acceptance of the updated policy

We recommend reviewing this policy from time to time.

📬 10. Contact Us

We’re here to answer any questions about how we handle your personal data:

📧 Email: privacy@umeedonkasafar.com